Refund Policy for Personal Mentoring Programs
Last updated April 22, 2019
Essay Mentors wants our students and their parents to have an exceptional experience with us and with our services.
In general, we do not offer full or partial refunds. We will work with students and parents to resolve or address all issues and concerns.
In rare and exceptional circumstances we may offer a partial or full refund. We do this on a case-by-case basis at our discretion.
There are many factors that go into college admissions decisions; Essay Mentors will not issue a refund based on any admissions, financial aid, or scholarship results, or in any of these situations:
- a student habitually fails to do the assigned work;
- a student habitually misses or cancels scheduled appointments;
- a student or parent engages in unethical behavior, including but not limited to having anyone other than the student do the work;
- a parent, teacher, counselor, sibling, or other individual interferes with the program or gives excessive advice or support to the student.
If we have a concern about any of these situations, we will address it immediately with the student and parents.
If you have questions about our refund policy, please contact Barak Rosenbloom at firstname.lastname@example.org or 206-696-2449.